The term assistance for ProGold is indissolubly linked to CRM.
We depend on our customers. For following at 360° your present and future needs we adopted an advanced system based on a mutual exchange of information. Thanks to a powerful CRM system, in fact, we are proud to boast of a before and after sales assistance, an accurate and fine service which uniforms both Pro-Gold’s distribution network and our operational methods.

You do not represent a code only, but yours is an active role to play: by a real-time dialogue between you and the Italian office you may find assistance, suggestions, advices aimed to avoid practical mistakes or defects in the realization of the final product.
The most common and interesting problems are put at your disposal in a sort of virtual library (called knowledge base) wherefrom you can pick up the most useful information and problem-solving for your daily job.

Assistance request: E-support
The assistance request develops starting from the reserved area of ProGold’s website called Intranet. A fundamental condition to access the assistance area is registering to the website. This foresees the release of a personal login and password, which are sent to the e-mail address mentioned once the registration is concluded. For proceeding with the investigation of the technical problem, you may be asked for a serial number, i.e. a licence number which is released by previously inserting the product code and the batch number at issue. Thanks to these data you are now ready to insert the assistance request: the so-called ticket. By following a guided path, you may insert your ticket and have the possibility to add some files with photos or images. With the help of a series of messages – threads, we communicate or interact with you with the mutual aim to solve once and for all your problem. It is always a two-way communication: a sparring match supported by photos, images and further investigations which lead to a high interaction state between you and ProGold.

E-Support: just because we wanted to complete, improve and upgrade the standard assistance methods and guarantee the fastness and quality of the replies – anytime. Despite of the distances.