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Customer satisfaction


Aims and methods
“The company offers the highest quality of the product, along with a customer service before and after sales, granting always a great customer satisfaction.”.
Abstract from the quality handbook - ProGold

ProGold aims to offer his Customers high quality products and services and take care of their specific needs and requests. Understanding their necessities and suggesting new ideas is a key point to start from and reach the best performances.

According to this reason, we suggest our customers to fill in our Customer Satisfaction Questionnaire, making free use of it. This will give us a feedback about our products and services and help us to evaluate our job and its importance.
The great importance of your feedback
This information is a primary source which helps us to improve our products, find new solutions and more efficient services for increasing your benefits and meet your expectations.

We are very thankful for your collaboration.
related topics
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Events highlights 1/1
Growth of the “missions” program: improved number of visits and on a wider scale
Customer visit program strengthening by our Technical Staff. How to request a visit to our technical operators.

» Gold Shows Calendar
» Conferences - Publications
» Corporate Missions
 
Quality highlights 1/1
logo TUV
Improvement of the Quality System through the Business Intelligence
The optimization of Customer Care, thanks to the integration of all activities related to the quality process into a unique central informative system.
» Supply check
» Production
» Quality Control
 
 
Company highlights 1/2 »
CRM (Customer Relationship Management)
Improvement of the CRM system for a better relationship management with Customers.

» Company mission
» Certification
» Company organization

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